Visit our password forgotten page here and enter the email address you registered with. You will then be emailed a new password. If you do not receive a new password by email, it is possible that you entered your email address incorrectly during the registration process. You can confirm this by looking for our welcome email when you first registered with the site. If you received this, then your email address is correct. Otherwise, it may have been incorrectly entered. If you think this to be the case, please contact us providing details of the name and email address you registered with and we will correct it for you.

Can I have my order gift wrapped?

Yes, most products can be gift wrapped with the exception of large and awkwardly shaped items. Gift wrapping options can be chosen in the product information page, below the product description or in your shopping cart. If no gift wrapping option is displayed for a particular item, please contact us and we will confirm if wrapping is available or not. The gift wrapping charge depends on the size of the item. If gift wrapping is chosen for a bundled product, all items in the bundle will be wrapped individually and the wrapping charge is calculated accordingly. We use neutral coloured gift wrapping and affix a ribbon to the item. A gift card with your message will also be attached.

Why do I need to register?

Registration is required to make re-ordering from our site easier for you. You can then benefit from services like our permanent shopping cart facility. All items which you add to your cart will be remembered and will be there for you the next time you logon. Items remain in your cart untill you check out or remove them.

Is your site secure?

Yes, our site uses 256-bit encryption meaning any details you enter on our site are safe in transit. We do not store credit card details.

Are my card details safe?

We do not store credit card details. They are transmitted securely via 256 bit encryption to our bank for authorisation.

Will you pass on my contact details, will I receive spam by registering?

No! Here at LeBallonRouge.co.uk we sell quality children's toys, not information. We use your details for processing your order and for no other reason. If you opted to receive our newsletter during the registration process or signed up to our mailing list, we will send a newsletter to your registered email address around once per month on average.   

How do I unsubscribe from your newsletter?

There are two ways - click on the unsubscribe link at the bottom of each email we send, or unsubscribe using this link.

Where can I find information about delivery times and charges?

Please see our detailed shipping information here. Alternatively, the available delivery services and costs for the items in your shopping cart are displayed below the list of products in your cart.

I have a problem or an issue, how do I get in touch?

We'll get it sorted for you as soon as possible - shoot us an email and we'll fix it pronto! Also, see here for our contact details.

I have a question about a product, how can I get an answer?

Shoot us an email. We respond within one working day.

I've changed my mind and want to return my item, what should I do?

It's your perogative after all! The short version: contact us and we'll arrange for the return. For more information on returns, see here.

How do I redeem a coupon or gift voucher?

On the payment information screen, there's a "Coupon Code" field below the comments box. Pop your code in here!

Can I add a comment to my order?

Sure thing! During checkout, you'll see a comments box at the bottom of the shipping and payment checkout pages. Pop your comment in here and we'll do with it what's appropriate. If it's shipping instructions, we'll pass them on, if you want to say nice things about us, we're all ears. If you want to say bad things about us, well hey, that's how we improve, so bring it!

Can I add a message?

No problemo! Pop your message in the comments box at the bottom of the shipping or payment checkout screens and we'll put them on a nice little card and pop them in with the order. The only charge for this is that you spam all your friends' facebook accounts telling them how wonderful we are. Well, it was worth a try... message cards are free :-)